Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything just phone GSC on 07769 973527.


  • These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer).
  • (Your Name as Customer) of (Your Address) with us (The Supplier).
  • By ordering any of the Services and Goods, Materials or Plant Hire required, you agree to be bound by these Terms and Conditions.


  • Contract means the legally-binding agreement between you and us for the supply of the Services;
  • Delivery location means the location where the Services are to be supplied, as set out in the Order;
  • Goods, Materials or Plant Hire means any of such that we supply to you with the Services, of the number and description as set out in the Order;
  • Order means the Customers order for the Services from the Supplier as set out;
  • Services means the services, including any Goods, Materials or Plant Hire of the number and description set out in the Order.


  • The description of the Services and any Goods, Materials or Plant Hire is as set out in our website, catalogues, brochures, fliers or other form of advertisement. Any description is for illustrative purposes only.
  • In the case of Services and any Goods or Materials made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  • Should your property or land where any work is to be carried out have services underground that you are aware of, you must notify the Supplier in advance of any works. The Supplier will expressly not be liable for any loss or damage suffered arising from any non-disclosure of such services.
  • All Services are subject to availability.
  • Subject to agreement with you we can make changes to the Services which are necessary to comply with any applicable law or safety requirement, such costs to be borne by the Customer. If a job is deemed to become of risk, we will notify you of these changes.


  • You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences, planning permission and consents as required prior to commencement of any work (sharing any approved design and specification by any Authority).
  • Failure to comply with the above is a Customer-default which would cause us to suspend performance of the Services until remedied, or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.


  • The description of the Services and any Goods or Materials in our website, catalogues, brochures, fliers or other form of advertisement does not constitute a contractual offer to sell the Services, Goods or Materials.
  • When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
  • A Contract will be formed for the Services ordered upon the Supplier’s delivery of the Services and/or any Goods, Materials or Plant Hire as part of the Order to the Customer.
  • Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 Days from this date, unless we expressly withdraw it an earlier time.
  • No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  • These Terms and Conditions apply to a Contract agreed and entered into by you as a Customer either where the work is to be carried out, or as agreed with you at your home or place of business at your request.


  • The fees (Fees) for the Services, the price of any Goods (if not included in the Fees), Materials & Plant Hire, plus any additional Delivery or other charges is that set out in our Quote for you, or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.
  • This business is not VAT registered. To the extent that the customer is able to recover VAT on the materials element of any job, we will work with you to facilitate this if it is possible.
  • Payment for Services is due immediately upon completion of the works including any cost of Materials and/or Plant Hire. This should be in cash or by BACS payment to the Supplier.  GSC do not accept cheques.  Subject to the amount of Materials required GSC reserve the right to request payment up front upon delivery of such Materials prior to the schedule of works being completed.


  • We will deliver the Services, including any Goods, Materials or Plant Hire, to the Delivery Location by the time or within the agree period, or failing any agreement:
    1. in the case of Services, within a reasonable time, and
    2. in the case of Goods, without undue delay and, in any event, not more than 30 calendar days from the day on which the Contract is entered into.
  • If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location we may charge the reasonable cost of storage and re-delivering them.
  • The Goods will become your responsibility from the completion of delivery or Customer collection. You must if reasonably practicable, examine the Goods or Materials before accepting them.


  • Risk of damage to, or loss of, any Goods, Materials and Plant Hires will pass to you when these are delivered to you.
  • You do not own the Goods or Materials until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the goods still owned by you, in which case you must return them or allow us to collect them.


  • We will provide you with a written quote for each job. You can withdraw the Order by telling us before the Contract is made by Delivery or Works started, if you simply wish to change your mind and without giving us a reason, and without incurring any liability with no less than 48 hours in advance of agreed start date.


  • We have a legal duty to supply the Goods and Materials in conformity with the Contract, and will not have confirmed it if it does not meet the following obligation:
  • Upon delivery, the Goods and Materials will:
    1. Be of satisfactory quality;
    2. Be reasonably fit for any particular purpose for which you buy the Goods and Materials which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgement) and be fit for any purpose held out by us or set out in the Contract and;
    3. Conform to their description.
  • It is not a failure to confirm if the failure has its origin in the Goods/Materials or Plant Hire.
  • We will supply the Services with reasonable skill and care.


  • Your privacy is important to us. We respect your privacy and comply with the ‘General Data Protection Regulation’ (GDPR) 2018 with regard to your personal information.
  • These Terms & Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.
  • For the purposes of these Terms & Conditions:
    1. ‘Data Protection Act 1988’ the data controller is the Supplier.
  • We may contact you by telephone, email or post.
  • We may collect and process the following data about you:
    1. Information that you provide by filling in any forms or in response to communications at any time with GCS and its personnel, which may be amended from time to time.
    2. If you contact us, we may keep a record of that correspondence to serve the Contract.
    3. We may also ask you to complete surveys that we use for research or for quality and training purposes, although you do not have to respond to them.
    4. Electronic or signed paper copies providing details of purchase order payments.
    5. To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes.
  • We are a Data Controller of the Personal Data we process in providing the Services and Goods to you.
  • Where we store your personal data: the data we collect in relation to Goods, Materials and Services is held in the UK. We will take all steps reasonably necessary to ensure that your data is treated secured and in accordance with this privacy policy.  The transmission of information via the internet is not completely secure. We will do our best to protect any personal data you provide, but cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures to try to prevent unauthorised access.
  • We will only share your data with relevant third parties with your prior consent.
  • You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right by contacting toby@guildercarpentry.co.uk
  • If we show a link to a third party website, these websites have their own privacy policies and we cannot accept responsibility or liability for these policies.
  • You can request a copy of the information we hold about you by emailing toby@guildercarpentry.co.uk If any information provided to us changes (contact details, name, address etc.), please let us know by emailing the address above.
  • If you believe there is a problem with how we are handling your data, you have the right of remedy through the UK’s regulator for data protection, the Information Commissioner’s office (ICO). They can be contacted at +44 303 123 1113.
  • For any enquiries of complaints regarding data privacy, you can contact us at the following email address: toby@guildercarpentry.co.uk


  • Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.


  • In the event of any failure by a party because of something beyond its reasonable control:
  • The party will advise the other party as soon as reasonably practicable; and
  • The party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably and the party will not be liable for any failure which it could not reasonably avoid. This will not affect the Customer’s above rights relating to delivery. Should the Supplier have ordered and paid for materials on behalf of the Customer for the work (including any Delivery charges), payment for these sums to the Supplier will be due.


  • The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  • We try to avoid any dispute, so we deal with complaints as follows:
    1. If you have a complaint, please contact Toby Guilder directly within 5 working days of the work undertaken or completed to seek to resolve the matter directly.
    2. If this does not prove satisfactory, the Supplier will refer to the Supplier’s appointed arbitrator, to help resolve the matter between parties.


Tel:  07769 973527 or  Email:  toby@guildercarpentry.co.uk